Prism Tenant Mobile app
Faster work order creation and editing
When tenants create a work order, Company and Floor/Suite fill in automatically from their membership. Both fields stay editable for exceptions. Tenants can also edit a submitted work order and add attachments at any time after creation, so photos and extra details can follow as the situation changes.
Edit, cancel, or end reservations
After booking, tenants can edit, cancel, or end a reservation directly in the app, with duration options that now match the web experience. They no longer have to contact support to change a booking they don’t need anymore.
Tenant compliance in the app
The new Tenant Compliance module lists every compliance task grouped by status. Tenants can open a task, submit required forms, review its history and comments, and add their own notes. Everything lives in one place, which cuts down the back-and-forth with property teams.
Emergency communications on the Home screen
Emergency messages now appear on the Home screen for every property a tenant has access to. Tenants can’t hide them manually, and each message expires automatically after 24 hours, so urgent safety information stays visible and reaches everyone.
Push notifications and in-app feedback
Push notifications will alert tenants when a visitor they’re hosting checks in, checks out, or is canceled. Tenants who book resources also receive reminders, approvals, denials, and cancellations. There’s no need to keep checking the app for updates.
A “Give Feedback” option is also available at any time from the tenant profile. It gives tenants a direct way to share suggestions and gives the Prism Customer Success and Product teams input for improving the experience.
