Prism Admin
Issue type SLA overrides
You can now set different SLA rules for each type of work order issue. Easily assign specific people to handle escalations and set custom completion deadlines based on whether it's an emergency repair, routine maintenance, or other issue type. This feature helps your maintenance team respond more effectively by ensuring each problem gets the appropriate priority and timeline.
Properties and Companies contact types
Manage all your property and company contacts in one central location with a refreshed properties and companies experience. See who's involved with each property or company and control exactly which notifications each contact type receives.
